Refund Policy — Please read before submitting a request
After reviewing the policy below, submit your refund request by creating a ticket in the Support section.
Refund eligibility
- Trial first
- Request a trial account before purchasing any long‑term plan. Use it to test performance and device compatibility. If you’re not satisfied, please do not purchase a long‑term subscription.
- Internet speed and network issues
- Refunds aren’t provided for issues caused by slow or unstable internet, weak Wi‑Fi, ISP restrictions, or customer equipment.
- Setup and device configuration
- The STRONG 8K IPTV support team is available 24/7 with step‑by‑step setup guides. Inability to set up the service on your devices, for any reason, is not eligible for a refund. Please follow the tutorials and contact support for assistance.
- Wrong plan or payment error
- If you selected the wrong plan or duration and already paid, open a ticket titled “Payment Error.” Our team will review and correct the order or issue a refund as appropriate. Example: you intended to buy a 3‑month plan but purchased 12 months (or 1 month) by mistake.
- Time limit
- Refund requests are not accepted during the final 7 days of your subscription term.
How to request a refund
- Go to Support > Create Ticket.
- Subject: Refund Request.
- Include: order number, email, plan/duration purchased, a brief reason, and (if relevant) a recent speed test link.
Once approved, refunds are issued to the original payment method.
Need help?
Contact us at support@iptvpremiumfrance.live for questions related to refunds and returns.
